Help
How can we help?
Answers to the questions students and landlords ask most.
Got questions?
Frequently asked questions
How does physical verification actually work?
A member of our field team visits every property before it's listed. They confirm the property exists at the stated address, matches the photos, videos and description, and meets our minimum safety and habitability standards. Only after passing all three checks does a listing go live.
What happens if the property doesn't match the listing on move-in day?
Don't confirm move-in. If anything doesn't match, such as the condition, size or amenities, raise it with our support team. Your payment stays in escrow while we help resolve the issue.
What happens if I need to cancel before moving in?
Contact support before move-in is confirmed and we'll guide you through your cancellation.
Is my money safe in escrow?
Your payment is held in escrow until move-in is confirmed, and landlords can't access it before then.
How do I get verified as a landlord?
List your property through the app and our team will contact you to schedule an in-person verification visit. There's no listing fee. After verification, your property goes live and is visible to students searching near your university.
Which universities are currently supported?
We're expanding across Nigerian universities. Download the app to see where we're currently available.
Can I watch a video reel of a property before visiting?
Yes. Listings include photos and video reels shot by our field team during the verification visit, so you can see the space and its surroundings before you visit.
Can parents or guardians book on behalf of a student?
Yes. A parent or guardian can fund the booking and start the process while the student completes the move-in confirmation. Contact our support team in the app for help setting this up.

Every listing verified. Every payment protected.
Ready to find your next home near campus?
Download the 99 Crib app to find accommodation near your campus, with your payment protected until move-in is confirmed.
