At 99 Crib, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard it. By using our app or website, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information in order to provide you with the best possible user experience. These may include:

• Personal Information: When you register an account with us, we may ask for details such as your name, email address, phone number, and location.
• Property Information: We collect details about properties listed on the platform, including location, price, images, and descriptions provided by agents or sellers.
• Usage Data: We collect information on how you interact with the app or website, including the pages you visit, the features you use, and the duration of your sessions. This helps us improve our services.
• Device Information: Information about the device you use to access our platform, such as the device type, operating system, and IP address, is also collected.
• Facial Data (TrueDepth API): For agents, we use the TrueDepth API to collect facial data for KYC verification via Smile ID. This includes depth and facial mapping data processed in real-time.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To create and manage your account
• To provide personalized property recommendations
• To facilitate communication between you and agents
• To improve the functionality and usability of our app and website
• To send you promotional content or updates (if you opt-in)
• To comply with legal obligations
• To verify agent identity using Smile ID and TrueDepth API

3. Sharing Your Information

We respect your privacy and do not share your personal information with third parties except in the following situations:

• With Agents: When you (the buyer) inquire about a property, your information may be shared with the relevant agents to facilitate communication.
• Service Providers: We may share information with trusted service providers who help us operate our platform, such as hosting services, payment processors, and marketing partners.
• Smile ID for Agent Verification: Facial data collected via the TrueDepth API is transmitted to Smile ID for identity verification purposes. This data is not retained or shared beyond this process.
• Legal Compliance: We may disclose information if required by law or to protect the rights, property, or safety of 99 Crib, our users, or others.

4. TrueDepth API for Agent Verification

As part of our commitment to ensuring a secure platform for property transactions, we utilize the TrueDepth API for agent verification. Powered by Smile ID, this technology is used to verify the identity of agents on our platform.

What information is the app collecting using the TrueDepth API?

The app uses the TrueDepth API to collect facial data for identity verification as part of the Smile ID KYC process for agents. This includes depth and facial mapping data to ensure accuracy in validating the agent's identity. The app only processes this data in real-time for verification purposes.

For what purposes is this information collected?

The information is collected exclusively for identity verification through Smile ID KYC services. By leveraging the TrueDepth API, we ensure secure, accurate, and reliable agent onboarding, reducing fraud and improving platform trust.

Will the data be shared with any third parties? Where will this information be stored?

The facial data collected is securely processed and transmitted to Smile ID’s servers for KYC verification. This data is not stored locally on the user’s device or within the app after verification. Smile ID handles data processing and storage following their privacy and compliance standards.

99 Crib does not retain or share facial data beyond its use for KYC verification.

5. Data Security

We take the security of your personal data seriously and implement appropriate measures to protect it. This includes encryption, secure access controls, and regular security audits. However, no method of data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and update your information: You can view, update, or delete your personal data through your account settings.
• Opt-out of communications: You can unsubscribe from promotional emails or notifications by following the opt-out instructions in those communications.
• Request data deletion: You can request that we delete your account and personal data by contacting our support team.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us remember your preferences, analyze usage patterns, and display targeted ads. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +234 (0) 9060-915-430
• Address: Lagos, Nigeria