At 99 Crib, we strive to provide a seamless and satisfactory experience for all users. This Refund Policy outlines the conditions under which refunds may be issued for transactions conducted on our platform.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Disruption: If the service purchased is not delivered due to technical errors attributable to 99 Crib.
• Unauthorized Transactions: If a transaction is confirmed to be unauthorized or fraudulent.
• Cancellation Policy: Refunds for cancellations will depend on the type of service and the timing of the cancellation request.

2. Refund Process

To request a refund, users must follow these steps:

• Submit a refund request through our support page or by emailing [email protected].
• Provide the necessary details, including the transaction ID, date, and reason for the refund request.
• Requests will be reviewed within **5-7 business days**, and users will be notified of the outcome.

3. Non-Refundable Services

The following are non-refundable:

• Subscription fees once the subscription term has started.
• Services already delivered and utilized by the user.
• Administrative fees or processing charges.

4. Refund Timeline

Approved refunds will be processed within **10 business days** from the date of approval. The refunded amount will be credited to the original payment method used for the transaction.

5. Contact Us

If you have any questions or need assistance with a refund request, please contact us at:

• Email: [email protected]
• Phone: +234 (0) 9060-915-430
• Address: 1, Ora Estate Phase 1, Mojoda, Epe, Lagos, Nigeria